Additional Resource: Your Customer (the Pet Owner) Experience

In order to fully understand the Critter profile, professionals need to understand the experience that your customers will experience. The pet profile is not just a portal to schedule and communicate with professionals, but a more robust tool to create a comprehensive care plan for pets. The Critter pet owner experience includes a timeline of all pet activities, a detailed care plan, pet circles to share information with friends and family, as well as a professionals hub to complete onboarding activities and request bookings. The care plan is the best way to create dynamic care instructions over time, populated both by professionals and pet owners. The onboarding video will walk through the following areas of the customer experience: 

1. Customer Experience Overview
2. Timeline 
3. Timeline Posts by Professional and Pet Owner
4. Professional Tab
5. Onboarding
6. Request to Book
7. Care Plan
8. Circles
9. Invoicing
10. Documents

 

Additional details can be found in the detailed process steps for understanding the customer experience. 

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The next step in the onboarding process is understand the Critter Subscription and Bookings Based Pricing Overview.