Walkthrough of the Customer Profile Set-Up
As professionals, we know your one of your most important goals is to create a positive and easy customer experience. In order to do so, we at Critter understand it is important to know the in's and out's of their experience on Critter. The video below walks through an end-to-end onboarding for a Pet Owner. We start with the "You've Been Invited to Join Critter" email that customers receive when added by a professional, and complete the entirety of the onboarding flow.
The video above breaks out the customer account set-up into the following major sections:
- Creating an account
- Validating an account
- Signing in for the first time
- Setting up a customer profile
- Setting up a pet profile
- Pet CarePlan
- Emergency Contacts
- Reviewing and Acknowledging Policies
Please check out the "publishing to your customer's timeline" and "customer request to book" walkthrough docs to learn a bit more about the day-to-day interactions with customers!